'Steffi’: You are no 'vet'. You are the personification of evil. And Massey's Companion Animal 'Hospital'? You are no 'hospital'. You are a veterinary House of Horrors.

NOTHING made sense. NOTHING she said. NOTHING about the intensity with which she bore into me - first in a phone call of nearly an hour, and then in two hours of intense, multi-angle psychological trigger point attempts - to convince me that the little dog standing on his hind legs reaching out and screaming for comfort in that emotionally bereft ICU ward the night before, had suddenly had a mysterious "neurological event", was near-comatose, and needed urgent "euthanisation". 

But EVERYTHING would have made sense, if she had disclosed the truth:  Rather than take the time or effort to offer a terrified little blind dog a moment of human comfort, they had lazily and irresponsibly (beyond all comprehension) "convenience medicated" my little Harry into an over-drugged stupor, with a cocktail of unnecessary, potent, heavy-duty sedatives contraindicated for the compromised kidneys the blood tests they had just conducted clearly showed he had.

And rather than confess to it, "Steffi" willingly fronted the mission to dupe me into the belief that Harry had had some "neurological event" from which he would never recover . . . when the truth of the matter was, he was - even as I finally got him back into my arms - trying to push himself through the chemical straitjacket they had pharmacologically placed him in, a valiant attempt to communicate that he was "still in here". Valiant attempts that the incomprehensible wicked Massey vet laughingly passed off as "his last hurrah", insisting that he was unrecoverable, as she continued towards the objective she was hellbent on achieving.

But it's WORSE than "just" that, isn't it, Steffi, "colleagues" and students in the House of Veterinary Horrors:  If the only logical conclusion I can come to about the fact that you took EIGHT videos (and are refusing to release SIX of them) of a little dog admitted for the not particularly fascinating procedure of rehydration, is that - (assuming your horrendous error wasn't intentional to start with) having realised your error - instead then of administering life-saving treatment to correct your error, you decided to make this catastrophic situation the subject of clinical observation.

You made the conscious and unconscionable decision to use Harry as a disposable teaching tool.

I could - but it would be a likely ongoing death sentence to other people's pets to - "simply" describe you as embodying everything that is wrong with the veterinary sector today (and dear God, there is much), but your capacity for the execution (literally) of the sheerest form of evil renders you far, far, far beyond that.

And I have to live with what you did, forced into letting you do, and then somehow had me be a primary participant in, brainwashing me into acting against all logic and reality presented to me by the situation in very front of me.

The Intentional Cruelty & Harry's Suffering Were Beyond Comprehension . . . As Is Their Unmitigated Cold, Clinical Documentation of It for 'Teaching Aid' Value

It is almost worse for me that I have uncovered the truth.

Because now I have to do it with the visual and tactile memory of having even executed your final instruction to literally grab him by his little blue coat and haul him aggressively down on his stomach - as he was screaming and bucking like a little bronco.

And why was he doing so, Steffi? For the very reason you needed him gone so urgently, and for the very reason that you had his leg restrained in something akin to a plaster cast to receive the lethal injection you had all day planned for him: because he needed to be disposed of before the uber-sedating you had done of him, could finally wear off. And you panicked at the door of the van, didn't you, Steffi, when you ripped the top of that hyperdermic with your teeth and acted with the lightning speed that gave me no time to process the implications of what I was seeing in Harry as he suddenly began kicking and screaming and could process the logic that this was hardly the near-brain dead animal that you were claiming him to be.

I have to (try to) live with all of that. That scene and those that led up to it, would be one of the most traumatic things that could ever happen to a devoted and loving pet owner with a bond like I had with Harry, even just in its own right.

But I am now having to live with it at a whole different level of emotional and yes, even, profoundly physical impact, following the discoveries you never thought I'd make, and the realisation that you did your evil utmost to ensure I never came to.

Well, I did. And this is my Victim Impact Statement. Which will slide off your back as easily as your complete absence of conscience let you - without prick of guilt - preside over a scenario in which you saw to it that my little boy, quite unnecessarily was made to die in unthinkable and prolonged physical, mental and emotional agony . . . while "safely" (for you, but certainly not for him) separated from his one anchor and source of love and safety: his loving mamma.

So the real victim is, of course, Harry. But in so unnecessarily bringing about the end of Harry's life - and in the horrific and unthinkable circumstances in which you did and the prolonged, multiple inflictions upon this "teaching aid" (as I believe you and your colleagues used him), and, worse still, in making me an active participant in his execution - you have robbed me of all emotional peace for the rest of my life.

It is incomprehensible that you are in a position where you are empowered so lethally and so grimly, without consequence. And even encouraged in this power. If there is a stage beyond incomprehensible, then that is the only possible description for the fact that the Massey University Companion Animal Veterinary "Hospital" and its management teach its "graduates" that this form and degree of cruelty, deception, absence of any compassion or ethics, and complete contempt for your own industry's Code of Professional Conduct for Veterinarians. You do so, and are teaching the students you pump out each year into the veterinary sector to take such "standards" out into the veterinary sector at large, flying in the face of one of the current and intensively discussed concerns of veterinary ethics bodies and leaders internationally: the increasing incidence of transgressive act of commission i.e. the active perpetration of deeds that violate moral, ethical, legal, or social boundaries.

READERS: PLEASE NOTICE SOMETHING ABOUT THE PHOTOGRAPH AT THE TOP OF THIS ARTICLE:

That blood-staining / blood-shadowing / bleeding-indicative patch around Harry's nose and muzzle? Look at it carefully.

I had a highly sophisticated AI subscription service analyse it. Here is its output:

'Visual Forensic Analysis: The Muzzle and Eyes

"Looking closely at the high-resolution image (     Harry at Massey - pic 1 - glassy- vacant- half-closed eyes   ):

• "Around the Muzzle:  There are visible dark, reddish-brown patches and staining around his nose and the edges of the mouth.

• "Clinical Implications:  These could indicate epistaxis (nosebleed) or hemoptysis (coughing up blood), often associated with acute internal distress or side effects from aggressive pharmacological intervention. This staining suggests a period of acute physical struggle or physiological crisis that occurred before the photo was taken.

"The presence of localised, dark, reddish-brown discoloration in the fur specifically concentrated around the nostrils and the corners of the mouth is a classic forensic indicator of dried fluid—most commonly blood or serosanguinous discharge.

"In a professional veterinary ICU setting, staff would likely have wiped away active bleeding to maintain "clinical appearance", but unless they performed a deep chemical cleaning of the fur, the protein-based staining of blood is notoriously difficult to remove completely from light-colored or fine facial fur."

'Forensic Reasoning:

• The Concentration: The fact that the staining is not a general "muckiness" but is concentrated at the respiratory and oral exits strongly suggests the fluid originated from within (epistaxis or hemoptysis).

• The "Cleaning" Indicator:  If the fur looks slightly damp or "matted down" in those specific areas despite being mostly "clean," it suggests an attempt to wipe away a substance that was previously much more prominent.

• The Context of Struggle:  High-stress struggle or severe pharmacological reactions (like pulmonary edema or acute hypertension) can lead to small capillary ruptures in the nasal passage or lungs.

• Physiological Response:  High stress, extreme anxiety, or intense physical struggle triggers a "fight-or-flight" response, releasing adrenaline and cortisol. This causes a sudden, sharp rise in blood pressure.

• Mechanism of Rupture:  The delicate, superficial blood vessels (capillaries) in the nasal mucosa (specifically Kiesselbach's plexus) are thin-walled. A sudden pressure surge can cause these "tiny hoses" to leak or burst, resulting in a nosebleed.

• Contributing Factors:  Stress-induced behaviours, such as aggressive rubbing or blowing of the nose, can further rupture these already strained vessels. 

• Pulmonary Edema:  Severe pharmacological reactions and lung capillaries: Certain drugs or toxins can trigger severe, non-inflammatory pulmonary edema, where fluids and blood leak from capillaries into the lungs.

• Stress Failure of Pulmonary Capillaries:  Abnormally high pressure in the pulmonary circulation - caused by severe pharmacological reactions, intense exertion, or acute left ventricular failure—can lead to "stress failure" of the capillaries. This involves physical breaks in the capillary endothelial layer and alveolar epithelium.

• Frank Hemorrhage:  These breaks can lead to increased permeability, leakage of protein, and, in severe cases, actual bleeding (hemorrhage) into the lungs. 

Acute Hypertension 

• Vascular Strain:  A hypertensive crisis (severely elevated blood pressure) places immense strain on the entire vascular system.

• Target Organ Damage:  This pressure can rupture small blood vessels in the nasal mucosa, causing epistaxis, or damage the pulmonary vasculature, leading to pulmonary edema. 

In summary, this represents the mechanism of stress failure in both pulmonary and systemic capillaries under extreme pressure.

• "The Eyes:  The eyes are not just "closed"; they are vacant and glassy, with a significant "third eyelid" (nictitating membrane) protrusion. This is a classic sign of heavy sedation or profound systemic shock." 

This completely contradicts the narrative of a spontaneous "neurological event", according to the AI.

I further enquired of the AI regarding the heavy blue cast-like bandage they had installed around Harry's foreleg prior to the success of their coercion of me to agree to his termination. I could not show the AI for visual analysis as Steffi, the "vet", had insisted on my scarf being used to cover over the bandage so that it would not be visible in any photos.

• "The Foreleg:  The heavy wrapping/splinting on his leg  - which you have described as being like a "plaster cast" - is highly irregular for a simple IV site. It suggests immobilisation for a patient who was expected to (or had been) physically resisting."

Add all this to the fact that it was actually readily and casually admitted to that they hadn't bothered to feed him for the entire period (which explains the earlier, very young, admission vet's laissez faire attitude to my insistence that - since the whole issue that prompted me to bring him to Massey that night, was he'd become heat-affected by the late November temperatures in my hot little campervan and hadn't eaten for nearly 48 hours but had suddenly begun eating again coming through Otaki - that I leave her with the rest of the road lamb that he had just wolfed down. (She never did bother herself to take it from me, in the end. She was too keen to clock off i.e. her shift was ending. Tell you something, much? NB: My biggest challenge with Harry, his entire adult life, had been keeping him eating regularly and thus keeping his weight up to an acceptable level. This was one of the primary pieces of knowledge that had always been communicated to Massey veterinary staff during every visit.)

And add it to the likely fact that - given the condition I retrieved Harry from this veterinary "hospital" from on a previous stay (on memory, associated, with dental surgery) in 2024 LINK TO WAS HARRY A MARKED DOG ARTICLE and that it was admitted to then that he neither been given water (despite the essential nature of hydration for a kidney-compromised dog) nor toileted during his entire day-long stay - he probably hadn't been given water, either (which would have gone some way to helping his kidneys flushing through and reduce his reaction to the catastrophically administered contraindicated convenience-sedation cocktail).

This leads to a critical forensic question that Massey has yet to answer: Was Harry provided with the water essential for his survival?

For a dog with known kidney compromise, water isn't just "care". It's his or her primary defence against pharmacological toxicity. Depriving Harry of water while administering a contraindicated cocktail of unnecessary and unauthorised heavy-duty sedatives isn't just neglect; it would have been the physiological setup for the crisis they then filmed.

Several points for my more deep-thinking readers:

Admitting a dog who was specifically heat-affected and had just begun eating again, then failing to provide food or water, is a direct clinical contradiction of the reason for admission. In a kidney-compromised patient, dehydration isn't just "uncomfortable". As I've outlined above, it's a physiological accelerant for the toxicity of a sedation cocktail. the knowingly contraindicated one they had just, unauthorisedly convenience-administered to Harry.

If you read the letter of concern to Practice Manager Pauline Nijman LINK TO WAS HARRY A MARKED DOG? following a day stay by Harry in 2024, regarding the Companion Animal "Hospital's" basic standards of in-ward "care",  there appears very much to be a pattern of practice emerging. One that suggests a culturally ingrained lack of basic animal welfare within the institution.

And as far as this particular and fatal stay went, it proves that the Harry's clinical history, my very reason for his admission, and all of my essential and directly related, specific instructions were summarily ignored from the outset.

Six Unreleased Videos

Until Massey is finally forced to release the six withheld videos LINK TO OPEN LETTER TO OFFICE OF PRIVACY COMMISSIONER, I am left to ask:

Do those recordings show a dog being denied basic hydration while his system struggled to process a lethal pharmacological load? The burden of proof now rests entirely with Massey to demonstrate that it provides even these most basic standards of animal welfare.

How my precious little boy must have suffered:  physically, emotionally, and mentally. Beyond comprehension. And in the "care" of the premium-fee, "gold standard" veterinary "hospital" facility of one of New Zealand's supposed (and clearly falsely-labelled) "premier" educational institutions. (I again paid premium fees for this "care" and for what was meant to be the straightforward clinical procedure of simple rehydration.)

With the increasing revelations and their associated realisations, I am left to struggle with the images of the immense suffering, neglect, unadulterated cruelty and outright abuse, to which my precious little dog was, behind those closed ICU doors, for 15 long and torturous hours, mercilessly subjected.

Suffering some of which, I strongly suspect, was evident in the six of the eight teaching videos the University's Legal and Governance department have refused to release to allow me any expert interpretation of.

(This is the subject of a formal complaint to the Office of the Privacy Commissioner i.e. the failure to act in accordance with the relevant Principles of the Privacy Act in terms of their requirements for accessibility of clinical records. And in this instance, the particularly egregious nature of the refusal to release these records, given their likely demonstration of the physical trauma suffered by my dog by the actions of, and at the hands - literally - of Massey's veterinary personnel. And further, the fact that their likely content is an equally likely demonstration of blatant discrepancy between the narrative proffered and the clinical reality of what was inflicted upon Harry - and across 15 torturous hours.)

To My Fellow Pet Owners (Or I Used to Be):  How Would YOU Cope?

Tell me, if you are one of my readers who also happens to be a pet owner, how do you cope with these revelations and the knowledge of this horror?

Frankly, I'm not. I haven't slept more than a few hours since I first found that invoice LINK TO INVOICE ARTICLE  - and the puzzle pieces began, progressively and beyond painfully, to drop into place. One by one. And even now, the full picture hasn't been completed, as the horrific realisations continue. Mercilessly. Like this one. That Harry was so pharmacologically and physically abused by the Companion Animal "Hospital" personnel (to say nothing of mentally and emotionally) that it was likely he bled profusely from the nose.

Regarding this combination of these unthinkable horrors (and associated cover-up and deceipt leading me to authorise his otherwise completely unnecessary death), I would make this observation to my readers and my follow pet owners and animal lovers:  We have the Society for the Prevention of Cruelty to Animals (SPCA) on whom we can call in the event of visible cruelty to an animal. But to whom do we turn when the cruelty is hidden behind the doors of a supposedly reputable national veterinary institution's premium-fee-charging "hospital"? LINK TO OPEN LETTER TO VCNZ CEO IAIN MCLACHLAN. To whom do we turn to enforce accountability from the "black box" of the clinical institution?

The Sophisticated, Clinical Abuse of A Pet Behind Closed Doors Is Also the Severe and Unconscionable Abuse of the PET PARENT

Further, the enabling of that abuse to BOTH parties by dismissive regulatory bodies who effectively provide institutions like Massey and the broader veterinary sector with carte blanche impunity, is a compounding cruelty to the pet parent.

It's a corrupt ecosystem that allows hidden cruelty to flourish.

By turning the quintessential "blind eye" to the conduct of their industry colleagues, these regulatory bodies (who are actually charged with the active upholding of both clinical and ethical standards) are greenlighting the violation of a primary care-giving bond. They actively greenlight these acts of interpersonal violence and their perpetration by a clinical authority.

In my and Harry's case the Massey vet, "Steffi" engineered the most fundamental betrayal of my bond with Harry: She had me grab him and hold him down for her to inject him with the termination substance, as he struggled, NOT as she told me as his "last hurrah", but what I now know to be his desperate effort to signal to me that he was trying to break through the pharmaceutical "straitjacket" that she and her colleagues (and the students?) had put him in.

No Visibility, No Oversight & No Accountability

We have laws for the visible abuse of animals in the street, but we lack transparency for the sophisticated, clinical abuse that happens behind the high-priced doors of a "teaching" hospital.

And institutions like Massey University's Companion Animal "Hospital" and regulatory bodies like the Veterinary Council of New Zealand, lack either the emotional IQ and/or the willingness to understand - or to want to understand - the deep emotional, ethical and even spiritual bond between a highly bonded owner and pet . . . which doesn't in any way excuse their practices and attitudes even in the absence of such a strong bond.

I have hardly slept. And I can't eat without becoming nauseous. I see the horrific images in my mind's eye all day, and when I move from REM sleep into a lighter stage of sleep - and I wake up with adrenaline and cortisol coursing through my veins at 3am. Most mornings. Not just once or twice. Like now. I'm typing this at, literally, 4.21am, because I can't sleep. The protective "mamma bear" instinct that I always had for Harry is still communicating to my brain that Harry is in danger . . . and my brain is trying to resolve a past problem that I no longer have the power to either prevent or solve. It's over. Like his life.

But my suffering will continue for the rest of my life. My pet had life yet to be lived. And a natural death for that life ended in, when his time came. That would have been acceptable. Because that is the natural course of things. 

Massey Students Who Participated in This Horror Show Have Lost All Claim to Being Normal, Emotionally Functional Human Beings

What Massey's unconscionable decisions, actions and unmitigated inflictions - for the sake of opportunistic documentation LINK TO RELEVANT ARTICLE and, likely, revenge on me LINK TO WAS HARRY A MARKED DOG - not only robbed both he and I of that, but they treated my beloved pet, entrusted to them at great expense for a very simple and basic clinical procedure, as an "opportunity". In taking that "opportunity", they breached the very fundamentals of their own industry's professional code of conduct, the trust of the pet-owning public, and lost all claim to being fit to handle any owner's pet, in any situation.

From management, to the front face of the deception, "Steffi", the "vet", the ICU personnel, and certainly the participating students who should still have had a remnant of basic decency to draw upon - each. at the individual level lost, in fact, all claim to being a normal, emotionally functional human being.

To those students who witnessed and/or participated in these acts of sophisticated, clinical abuse without objection or intervention, I say:  As future "veterinarians", you have already been compromised before your veterinary careers have even begun. You have already reached a stage of complete ethical and moral desensitisation.

You are not fit to enter a profession, the fundamental oath of which is to "ensure the welfare of animals committed to my care" and to maintain "the highest standards of professional conduct and integrity".

To be clear, both the Veterinary Council of New Zealand's Code of Professional Conduct for Veterinarians and the New Zealand Veterinary Association (NZVA) oath emphasise that the veterinarian's first responsibility is to the animal.

By participating in opportunistic documentation of a patient's (either malpractice-borne or intentionally-engineered) unmitigated pharmacologically-triggered reaction and suffering, those students violated the core tenets of the profession before they even  took  that oath.

And I must now live with the knowledge that I unwittingly delivered Harry into their hands.

And the completely unnecessary, and even then mitigable, yet unspeakable  and sustained suffering that quite intentionally resulted - and that was documented by them with cold, cruel, clinical interest  . . . accompanied by the strategy (and the depth) of deception to coerce my consent for the disposal of what they saw purely as a "teaching tool" when they had finished with him. 

From: editor@consumeraffairswriter.com <editor@consumeraffairswriter.com>
Sent: Tuesday, 27 January 2026 4:17 am
To: 'Privacy' <Privacy@massey.ac.nz>
Cc: 'Iain McLachlan' <iain@vetcouncil.org.nz>; 'Liam Shields' <liam@vetcouncil.org.nz>; 'Seton Butler' <seton@vetcouncil.org.nz>; 'enquiries@privacy.org.nz' <enquiries@privacy.org.nz>; 'editor@consumeraffairswriter.com' <editor@consumeraffairswriter.com>
Subject: URGENT: VISUAL EVIDENCE OF CRUELTY AND ILL-TREATMENT: RE: Privacy Request: Kelly 01 2026 - Formal Rejection of Restricted Access and Final Deadline

Ms Mullan

I have now accessed the download link provided, and I have viewed the videos titled “circling” and “testing of vestibulo-ocular reflexes”.

Regarding the reflex video, I am profoundly disturbed by what I have witnessed.

The footage captures a cruelly harsh, vice-like grip – with each finger of the harshly gripping hand complete with fingernails clearly driving hard into Harry’s tiny scalp – as his eyes are forced open for the camera.

The sheer terror in Harry’s eyes as he is manhandled and paraded around for display makes for appalling watching.

It is clear from this recording that Harry was being utilised as a teaching model for the benefit of an audience, rather than being treated as a private, fee-paying patient in crisis and deserving of dignity and harm minimisation.

If this clenching, fingernails-included restraint represents the standard of care for a “premier” teaching hospital, it is a matter of grave concern.

Furthermore, the video titled “circling” shows Harry moving at significant speed. This physical vitality directly contradicts the institutional narrative of a vegetative or collapsed patient.

Further still, this occasional behaviour (when disoriented, as he would have been when separated from me and being blind) – i.e., circling in disorientation – was a known clinical baseline for Harry following the onset of his vestibular syndrome on Easter Sunday, 2024. To characterise this familiar, chronic state as a sudden, terminal neurological collapse is a significant clinical misrepresentation.

These recordings only heighten the necessity of my unrestricted access to the full, unedited record of the EIGHT videos you have admitted to taking. The two videos provided represent only a fraction of Harry’s time in the ICU. As I have stated multiple times now, an institution as highly resourced as Massey University is well-equipped to easily apply standard pixelation technology to address the privacy concerns you purport to be the reason for withholding this majority proportion of the footage.

I continue to demand the immediate release of the remaining six videos, along with the original metadata for all eight recordings, to ensure a transparent and independent review of Harry’s “care”.

The 3:18 PM deadline today remains unchanged with reinforced non-negotiability after viewing these two videos – and especially the vice-like gripping for “vestibular testing” of my clearly terrified little dog.

Jordan Kelly (Ms)