Reader Feedback Reveals Pattern of Dangerous Clinical & Cultural Failure at Massey’s Companion Animal 'Hospital '
Jordan Kelly • 7 June 2026

As I've Warned in Previous Articles, It Didn't Start with Harry and, If Something Isn't Done About Massey's Veterinary Teaching Hospital aka 'Companion Animal Hospital', It Won't End with Him, Either.

Above: Staining that wasn't there around Harry's muzzle when he was left in the "care" of ICU staff the previous night at Massey's Companion Animal "Hospital". Did it result from the catastrophic, intentional, repeated convenience sedation by ICU staff and the day veterinary personnel? Pictured being filmed during multiple owner-unauthorised, highly invasive student "teaching" procedures in his state of resultant pharmacological collapse, after having been disconnected for the purpose from the rehydration for which he had actually been admitted (and which, following the massive overdoses, was now life-essential).

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Since I began publishing my documented account of what was done to Harry at Massey University's Companion Animal "Hospital" (and dear God, what wasn't done to him?), other pet owners have reached out.


Some by email through the site. Some face-to-face. Some by phone.


None of them knew each other. None of them knew me before they read my coverage. And none of them needed to compare notes — because the notes compared themselves.


What follows is an anonymised account of what they told me. Names, identifying details and specific circumstances have been withheld — partly to protect people who are still grieving (some still traumatised years later), partly because some of them were still trying to have Massey "hear" them and weren't ready to go on record until they had tried every possible formal channel (albeit they seemed to have already done so), partly because some fear what I didn't: Massey deploying the full force of its external legal services budget against them to shut them down.


And partly because the point isn't who they are. The point is what they experienced. And what they experienced, in case after case, mirrors what was done to Harry with a consistency that can only be described as deeply and culturally ingrained.


The ICU Ward Where Empathy Goes to Die . . . and the Template Accusation


One reader — a multi-pet owner who had several animals treated at Massey's Companion Animal Hospital over a period of time — contacted me after sharing my ICU article on her social media platform, where it received an estimated 40,000 views and a large number of horrified user comments. My article helped her draw daylight to her own experiences, following the nature of what she had endured from Massey's ICU staff with regard to her own pets.


She told me that on one occasion, with a dog in the ICU, she had been promised a progress update call from staff. When that call hadn't come by around 2am, she rang the hospital herself. When she was put through to the ICU, she could hear her dog crying loudly in distress in the background. The staff appeared unperturbed — and more interested in having a debate with her about the call than in attending to the dog.


What followed was a summoning. She was called into the hospital and placed in a room with two members of staff. She was accused of having distracted ICU staff for approximately 40 minutes, and told this was unacceptable. Her own phone records showed the call was a mere fraction of that duration. Massey's version of events was simply false — and she had the evidence to prove it.


One staff member went as far as to claim that a dog had died because of her distraction — placing the blame for that death squarely on the distressed pet owner who had simply called to check on her own pet.


The accusation — summoning a distressed pet owner into a room and blaming them for the institution's failures — appears to be a template response . . . at least for one specific staff member. I know this because a version of the same tactic was deployed against me by Dr Steffi Maja Jalava herself when I was desperately, and in vain, trying to find out what had happened to Harry's "remains" (it still pisses me off to the back teeth to use the words, "remains" and "ashes", about a beloved, treasured little dog who still should be very much alive) — implying that my call had compromised another patient's care, although stopping short of claiming an animal had actually died.


(And, just as an aside, when Practice Manager Pauline Nijman finally "responded" to my repeatedly unanswered emails about Harry's body and ashes, it wasn't with any answers. It was with a "Mother Superior" email informing me that her staff had "gone above and beyond. They had indeed. They had gone above and beyond - under her specific watch - to covertly, catastrophically, repeatedly and unnecessarily over-sedate Harry with a specifically contraindicated sedation agent; to secretly convert him from a private, paying patient into a (still-paying) teaching resource for owner-unconsented, invasive observational testing and filming on cell phones, and then to cook up a plot to maintain the catastrophic over-sedation so that he could be presented back to me later that afternoon as suddenly and mysteriously "neurologically failing" and apparently requiring immediate, non-negotiable "euthanasia".


When 'Euthanasia' Is the Easy Go-To Cover-Up Strategy


A lifestyle block pet had been given a terminal prognosis by a Massey farm animal vet, who recommended immediate euthanasia on the basis of a clinical assessment that a non-Massey vet subsequently identified as not only inaccurate, but as one that appeared designed to deflect from a prior clinical failure by the Massey vet.


The doubting owners sagely sought a second, non-Massey veterinary opinion. The loved pet lived in good health for another four years.


'Of Course He's Been Outside to the Toilet', Students Assured the Owners of A Dog So Sedated It Couldn't Stand


A dog being treated at Massey's ICU was brought through to its waiting owners unable to stand — collapsing to the floor.


The owners recognised immediately that it had been given a sedative. They asked whether the dog had been toileted recently — knowing that in its current state, it could not possibly have been walked outside.


The two students in charge of the dog assured them it had.


The claim was demonstrably false, but in an attempt to be believed, one of the students put her arms underneath the dog's belly and attempted to haul it to its feet to prove it could stand. It could not and kept collapsing back to the floor.


When 'Urgent' Means Nothing


A separate account described how an urgent diagnostic sample requiring international courier to a specialist laboratory sat unprocessed at Massey for weeks, despite repeated follow-up by the owners.


When the matter was finally escalated in writing, the response from Massey staff was dismissive — to the effect that the hospital had many competing demands and could not prioritise individual cases.


The sample was eventually sent . . . but with the obvious delay to the determination of a life-essential treatment plan.


'Some of Our Students Don't Like Noisy Dogs'


One account included a concerningly caustic comment made by a senior member of Massey's teaching staff — recounted verbatim by the pet owner who heard it — in response to a dog crying audibly in the ICU:


"It's just as well we don't have any students here right now. Some of them don't like noisy dogs."


A teaching hospital. Where some of the student vets apparently don't like noisy dogs. Their intolerance fully blessed and supported by the teaching staff.


You'd have to ask yourself why those "students who don't like noisy dogs" want to be veterinarians in the first place . . . and what sort of veterinarians they will actually be when released out into private clinics, where - God forbid - they might encounter a noisy dog or three.


The Ethics Committee Member Who Walked Away


Information also reached me — although I was unable to verify it independently — regarding a member of a Massey University ethics committee who had resigned, apparently in disgust at institutional practices.


Whether that resignation was from the committee specifically or from Massey University itself was unclear.


'We Regret It to This Day'


“Good luck with your investigation and I truly hope you do get people to tell you about their experiences and that Massey is held accountable for their terrible care of dogs."


A verbatim quote from a reader who contacted this platform through the website's contribution form.


She described taking her dog to Massey in 2022 on the recommendation of her vet. When she was collected following a procedure, "she was worse than when she had gone in".


Her obviously deeply loved "wee dog" died three weeks later.


In her own words:  "Definitely feel your pain."


We exchanged several emails but she declined to speak further on record. Four years on, she remains too traumatised to revisit what happened:  "The grieving took so long to get over and I don't want to relive it, hence why I would never get another dog."


(Editor's Note: I too am in the same place as this reader. I've had dogs all my life, from childhood until Harry, with almost no gaps. I adore dogs. I've given up career positions for them when they needed me more than I needed corporate life. But what Dr Steffi Maja Jalava and her evil cohorts did to Harry - and the thought that another dog would almost certainly end up being treated by a Massey graduate at some point during its life with all the associated risks - makes the entire concept untenable for me.)


The Cocked-Up Chemotherapy


A retail staff member in the Wairarapa region recounted, in a visibly distressed and tearful condition, the experience of having her dog treated for cancer at Massey's Companion Animal Hospital.


The dog had been receiving a course of chemotherapy. He was becoming progressively weaker — and she felt strongly that something was wrong beyond the cancer itself.


The dog's owner later learned from an external professional that the chemotherapy protocol being used was meant to follow a specific "time on, time off" pattern — a standard requirement of oncological treatment designed to allow the patient's body to recover between cycles.


She had never been told this and it certainly wasn't happening. The young staff handling her dog's treatment had administered it intensively and without the clinically mandated pauses — apparently without knowledge of, or regard for, the correct application of the protocol.


Her dog died.


(Editor's Horrified Note: What sort of a basic, fundamental fuck-up is that for any place of purportedly professional, qualified veterinary "treatment" and "care"?)


The Pattern Is the Point:  It Evidences A Toxic Environment. And for Your Pets . . . Literally.


Again, these and other accounts came to me unsolicited. None of these people (or indeed any of the others I have since spoken to) knew each other.


They contacted me independently of each other, in direct response to my published documentation of what was done to Harry. Many specific elements of what they described, as readers following Harry's case will clearly see, mirror that documentation with a consistency that speaks for itself.


Communication failures that aren't so much "failures" as intentional and contemptuous information roadblocks.


Aggressive "euthanasia" recommendations that not only proved 100 percent unnecessary but that were designed, in actual fact, to obscure clinical cock-ups.


Potentially lethal levels of undisclosed convenience sedation administered without owner knowledge.


Junior, inexperienced staff conducting procedures way above their pay grades.


Urgent clinical matters left unattended for weeks.


A fundamental chemotherapy protocol error followed by the death of the dog.


And a senior staff member who, when a pet owner called in distress to check on her suffering animal, responded by accusing her of causing the death of another . . . which appears to be an emotionally manipulative habit deployed to achieve psychological superiority . . . in direct keeping with Massey's very own special brand of keeping its paying clients "in line".


This Is A CULTURE. And A Very, Very Dangerous One for Owners to Entrust Their Pets To.


This is not a series of isolated incidents. This is a culture. And a deeply embedded one.


If you need any more evidence of that, the many juvenile, taunting anonymous emails I have referred, in other articles, to having received from (very clearly) Massey insiders, have just been followed by another one. Quite literally, with flawless and perfect timing, as I was completing this article for tonight's publication. Real-time proof of a highly toxic culture in action.


Again, very obviously from a "clinical" staffer and one who had direct access to Harry's Massey records, it demonstrates appalling, fundamentally flawed veterinary "knowledge" and "training", as well as basic errors of logic spottable by the average 14-year-old. Or younger.


And all of which are beyond ludicrous in the face of the detailed evidence in my now 50+ articles, to say nothing of the 342-page evidential report I have submitted to the Ministry of Primary Industries' Animal Welfare Complex Cases Unit investigation team who, the anonymous emailer and his or her counterparts may be well assured, don't launch expensive and extensive, multi-month cruelty investigations based on a pet owner's "conspiracy theories" . . . the taunt with which this latest Massey masterpiece concludes i.e. inviting me to "get (my) knickers into even more of a twist and fall down an even deeper conspiracy theory".


No doubt, this Reader Feedback article on which I'm about to hit the Publish button, will send the anonymouses (singular or plural, who knows and who cares) into another defensive tailspin. And no doubt, Massey's highly compensated legal defence machinery and its protective industry insiders will attempt to dismiss these replicated client accounts as some collection of disjointed "conspiracy theories".


But they now have to face a very cold, very public reality: the "conspiracy theorists" are their own paying clients. And when those clients - who have never met and thus have never compared their experiences - report the exact same systemic failures independently of one another, the narrative ceases to be a "theory". It becomes an established, documented pattern.


Fellow pet owners, these are the individuals to which you are entrusting the care of your beloved pets behind closed doors.


But Wait. There's More.


I have yet more to disclose regarding my own experiences with this callous, cruel, incompetent veterinary hellhole.


Harry's predecessor was a majestic yet playful collie/Alsation cross, Yanni. A truly magnficent creature, and just like Harry, the apple of his Mummy's eye. A "toy boy" because he was almost never seen without one of his numerous soft toys in his mouth, which he would attempt to tease you with.


When Yanni developed a cancer, I was initially - for some months - making the long drive from the deep South up the island, over the inter-island ferry, and up to Massey, with he and his brother, Vette (a cheeky border collie/papillon cross who, thankfully, never having been taken anywhere near Massey, lived to 19.5 years of age).


Eventually the long, multi-day haul became too physically taxing, so I moved to Wellington to get Yanni near to Massey for treatment. No sooner had I moved and taken on a lease in addition to still owning property in the deep South, when - in asking the (middle-aged male) vet what naturopathic options might be available for Yanni's treatment, I was told swiftly and cruelly: "If that's a conversation you want to have, you can come and take your dog back right now."


Other delightful memories of Massey staff included the young (early to mid-20s) front counter receptionist, who - on the day I had to do the unthinkable concerning Yanni, and walked in clutching as many of his soft toys as I could carry - smirked sadistically at me, cruelly holding my tearful gaze all the way until I was out of her line of sight.


When Harry came into Massey's occasional "care", I eventually endeavoured to tell a senor staff member about that despicable event. She didn't want to know, dismissing me with an unconcerned, "Oh, we've got completely different staff on the front desk now,"


The Sadism, the Nastiness & the Psychological Cruelty (and the Clinical Cruelty) Is Right On Brand


Practice Manager Pauline Nijman absolutely didn't want to know.


Which makes a complete lie of the, "Oh, we've got completely different staff on the front desk now" flick-off, because it's EXACTLY the scene that repeated itself when I was called in to (as it turned out, give totally UNinformed consent for the totally UNnecessary, planned-by-Dr-Steffi-Jalava-and-co, fraud-based) clinical killing of my precious little Harry.


Want specifics, Nijman?


I know you don't, but have them anyway:  Light/blondey coloured "big" hair, big glasses, somewhere between late 30s and early to mid-40s . . . and someone I hadn't seen on your front desk before. And a really nasty, wicked "smile". And a vibe you don't expect to find in a place of veterinary "care". Unless we're talking about Massey's "Companion Animal Hospital", of course.


There, it's completely on brand.

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THIRD UPDATE: Since the original January 16 publication of this article, and despite Massey's ongoing efforts to obscure the identities of those involved, the day shift clinician who delivered the fraudulent diagnosis and administered the lethal injection has been identified by her full name: Dr Steffi Maja Jalava. She is far from the only person culpable for the torture, fraud, and fully unnecessary termination of Harry's life . However, Jalava's completely false "terminal" "neurological" "diagnosis" and "prognosis" delivered throughout two hours of aggressive coercion — after "teaching" staff had finished their unauthorised and unspeakably cruel utilisation of Harry in student activities and filming — were the grounds on which I was duped into signing a "euthanasia" "consent" form . . . and worse still, participating therefore in the wrongful killing of my own deeply beloved dog.  The identities of the night shift veterinarian and ICU staff responsible for the overnight overdosing described in this article — the repeated, catastrophic levels of contraindicated administration of Gabapentin and Prevomax to a renally-compromised patient between approximately midnight and 9am on December 1, 2025 — remain unknown and actively withheld by Massey. If you were on duty in Massey's Companion Animal Hospital ICU on the night of November 30 into December 1, 2025, or if you have knowledge of who was, this investigation would like to hear from you. UPDATE TO READERS: Since writing this article, my continuing research has indicated that Harry was likely not only simply sedated (and massively so) for the sake of the ICU staff's convenience, but also to facilitate a multiplicity of training procedures to be conducted upon him - with the intention that the fronting clinician, "Steffi", would present him as requiring urgent "euthanasia" through a sudden natural decline in his condition. Unfortunately, for Massey management and personnel, I have not only my own memory of him standing strongly on his back legs in his ICU cage at midnight and reaching through the door for comfort, but also now a video of him actively "circling" on the ICU floor, just hours before he was presented to me in a flacid, semi-comatose state with no viable explanation other than some supposedly nature decline. UPDATE TO THE UPDATE : The above indications have not only since been confirmed , but what actually happened to Harry was far worse, and constituted much more than gross malpractice. My latest findings move the entire matter squarely into the category of malfeasance - both at the clinical level and at the highest levels of Massey's management. The Reckless Practice of 'Convenience Sedation' & the True Cost of Clinical Apathy

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Readers following the coverage of my attempts to get to the bottom of what happened to my beloved little papillon, Harry, with whom I was extraordinarily closely bonded, will know that: (A) The rot in Massey University’s Companion Animal “Hospital” (CAH) runs deep. (B) Honesty and transparency is not their policy. Denial, dismissal, stonewalling, legal threats and intimidation are. (C) Animals aren’t safe there, with cruelty embedded in “care”, and your property (as your pet legally is) not considered your property at all, as far as Massey, its CAH staff and management are concerned. Your pet is theirs ; to do with as they please, according to their mindset and their modus operandi. And if that involves catastrophic levels of unauthorised, contraindicated, convenience sedation to facilitate their use of your pet in monetised student video collections (including on private cell phones, and to which you will be given no access), this too, according to Massey, is its own God-given right and “best practice” Standard Operating Procedure. (D) “Informed Consent” has a very different meaning in the Massey playbook to that which is generally deemed its accepted definition. (E) “Accountability” is a foreign concept and not one with which they have any intention of becoming acquainted. (F) Laws – including those governing animal welfare, property conversion and more – are not only optional, in Massey’s case, they simply don’t apply. In fact, they appear blissfully ignorant of them according to my (and Harry's) experience. You know all that. You’ve read about it here , here , here , here , here , here , here , here and in most of my other now 30+ articles covering the numerous different sub-atrocities within the overall atrocity that was the demise and disposal of my precious little Harry. Actually, "atrocious" doesn't come anywhere near to being an adequate adjective. Despite having been a professional writer since I was 16 and having upwards of 25 published books under my belt, I don't actually have an adjective that's adequate for the pure evil that was perpetrated upon Harry . . . and, by extension, me . There is not one word or one phrase that can sufficiently convey the depth and breadth of the sheer, unadulterated wickedness that festers without restraint within the walls of Massey University's Companion Animal "Hospital". What you, my readers (or those of you not on Massey's massive legal team payroll) didn’t yet know – because I didn’t yet know – is that record and evidence tampering (which, for any other New Zealand citizen would attract jail time of up to 10 years under the Crimes Act 1961 Section 258 (Altering document with intent to deceive) or Section 260 (Falsifying registers) , and/or a $10,000 fine under the Privacy Act Section 212(2)(b) - appears also to be included in the “we’re exempt” culture of Massey and its veterinary “hospital” staff. Note to Readers: The above laws aren't some hypothetical, bottom-drawer, dusty old legal tracts in archaic library textbooks. They're real, "living" laws that apply to every individual in our country. And today, they are being made to apply to Dr Stephanie Rigg and her "colleagues" who falsified Harry's records to create a cover-up of what they did to him . . . and to me. I will, duly, see Dr Rigg and her associates in Court. Dissecting the Cover-Up: Massey’s Metadata of Deception But back to what readers do know for a moment: You’ll know that I’ve been in the battle of battles for the past two months to extract Harry’s full records (or anything approaching them) from Massey’s Legal and Governance department. HOWEVER . . . there was one thing I hadn’t known how to decipher that they actually had finally drip-fed to me. It was File Name: Patient Change Log (Field-Level Audit) . I’ve been learning a lot about veterinary science, record-keeping, and law in general lately. Not because I wanted to. But because if you want to figure out how deep the rot really runs at Massey, you kind of have to. So I’ve learned a bit about how to decipher clinical metadata. Just e nough to realise that this Patient Change Log (Field-Level Audit) is exactly where the digital fingerprints of a cover-up are hiding. Despite the fact that this document has as much redacted as it shows (probably more), with ALL staff names and positions blacked out, for example -I still found four distinct “smoking gun” entries in these otherwise heavily-redacted metadata logs. BIG. FAT. SMOKING. GUNS. that amounted to one undeniable overall conclusion: This document isn’t a clinical record so much as it’s a literal crime scene . There were already so many dodgy inconsistencies in the few items I'd managed to pull out of Massey to that point (as I've documented in various of my preceding articles). But this document is where, undeniably, the bodies are buried. You just need to know which clod of dirt to look under. Hidden in Plain Sight . . . In A Little Thing Called the Metadata (That the Average Pet Owner Wouldn't Even Know Existed ) There are four hidden but key findings demonstrating that the entire timeline of Harry’s “experience” in that hellhole were was orchestrated, and the sudden "neurological event/decline" exit strategy planned for him were a total fabrication. And that fabrication had a start time. (For this start time we will initially revert our focus back to Massey's previously-supplied "Clinical Summary" (in all its dodginess) . . . We will then lead from the immediately below into the afore-mentioned "Patient Change Log (Field-Level Audit)". Bear with me. I promise not to let this get boring). Well, one of two start times. Either: (1) The 8.38am disconnection of his (with, by-then, the TWO 750% overdoses of the renally contraindicated convenience sedative with which the "crying dog"-sensitive ICU staff had plied him overnight) now life-essential IV fluids (8.5 hours into the prescribed 24-hour protocol that they charged me for). And/or: (2) When the day shift ICU "vet" arrived at 9am and decided a THIRD 750% overdose would be a strategic way do deal with a clearly already massively overdosed little 3.8kg, 15-year-old, dehydrated dog. Now WHY would any vet take such a decision? Well, for legal purposes, of course (remembering that the Venerable Dean Jon Huxley and the obviously not- so-new-broom Vice-Chancellor Pierre Venter, have all the money in the public purse to pay their top-tier external legal counsel . . . and by gum, there are enough of the buggers, if this site's analytics are anything to be guided by), I will precede the following by stating that these are my conclusions, made on the basis of the collation and evaluation of the information before me. That said, what I know of my readers is this: You are no intellectual slouches. Feel free to let me know if you can come up with any other conclusion from the information (complete with now numerous "receipts") that I have thus far presented, most especially here and here , and most tellingly of all, in today's expose. R emember, though, I held the ultimate evidence in my arms at 6pm on December 1 . . . and, some 45 minutes later, I let them take it (safely, for them) away from me, just like Harry's (the literal body of evidence) life had just been taken from him. Little Numerals that Tell A BIG Story The plan for Harry's manufactured exit is not so much written into the records, as it is revealed by the tampering with the logs. They lay bare the lead vet’s apparent plan that his life would come to an abrupt end by the pre-scheduled time of (well, they couldn't quite get consistency in the logs regarding the exact minute, but by the absolute latest time of) 17:00 hours i.e. 5pm . . . assumedly, the end of the day shift on December 1. Just in time to mark him "Deceased" and seal off the records of this catastrophically overdosed patient, before the next shift came on, saw his records, and someone started asking the immediately necessary, and certainly appropriate, questions. And those questions would (0R SHOULD ) have included , but would certainly not have been limited to: How long has this dog been in this state? Why hasn't any rescue and remediation protocol been undertaken? Why was he given yet ANOTHER administration of 50mg of Gabapentin at 09:00 hours after the preceding two during night shift? Why is he disconnected from his IV fluids? Who approved that and why? (And if they knew he'd starred in a multi-video student film festival that morning): Was he taken out of his cage and handled in this state? When did he last drink? Was he given any food before he entered this near-comatose state? Does the owner know of the overdoses and the state he's in? Have you filled in an incident report? Have any emergency specialists been called in for advice? and, no doubt, many more questions. OR . . . maybe not. It depends if the rot in that ICU is fully immersive, or if it's concentrated on Dr Stephanie Rigg's day shift and the ICU shift staff of the preceding (November 30) night. But none of those questions could be asked and none of that could happen. The day shift - led by "Dr" Rigg ("Steffi") - wasn't about to let it happen. Thus, the pre-timestamped, just before end-of-shift, Time of Death entered into the "Euthanasia Authorisation" form that they had all queued up for me long before I ever arrived at that Godforsaken facility that fated December 1 afternoon.
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