The AA Road 'Service' & Insurance Saga Continues . . . As I Continue to Press for Satisfactory Answers and Actions . . . and Don't Get Any (STILL)

So here I am, nearly three weeks after my car was broken into in the Petone foreshore area and I received the absolutely worst imaginable treatment from both AA Road Service and AA Insurance on that God-forsaken night, when this loyal customer of two decades needed them most.

Here I am . . . four separate reviews in total (one, two, three and four) and - as I continue to press AA for answers and corrective actions - I find myself the recipient of long-delayed email "responses" that not only shirk any responsibility for, or genuine interest in correcting, the issues . . . but that are the quintessential "response you have when you're not having any response".

I won't sidetrack the main theme of this, my now fifth commentary on this total (and totally irresponsible, uncaring and disjointed) clown show, because - if you have the appetite - you can read about them in my previous articles, but I will just say that those reviews don't even list all the issues I now have with this outfit.

Dogged Dodging of the Issues

And there is a dogged dodging of almost all of said issues in these completely pointless emails that I wait for ages for a "response" to. Indeed, it seems the Automobile Association's "Customer Advocacy Manager" job description is not so much to advocate for the customer . . . as to simply dismiss and get rid of them as simply and effortlessly as possible.

But "being dismissed" is not my style.

HellOOO, CEOOO . . . Do You Have ANY Insights into Your Organisation's 'Customer Experience'?

So, in this past week, I've emailed several times asking for the contact details of the Association's Chief Executive, Nadine Tereora - whom, I firmly believe, should either be given, or develop for herself, some direct insights into the "customer experience" generated (or, rather, metered out) by her organisation, the various disjointed parts thereof, and the often uncaring and completely unco-ordinated frontliners and middle management personnel thereof.

After all, in February 2022, she took over the helm of one of New Zealand's most trusted and hallowed household-name brands . . . and as someone who's been a loyal customer of two decades currently, and prior to time living in Australia, a good length of earlier membership . . . I can say with good authority that this ship has gone way off course . . . and, if my experiences are anything to go by, the brand is fast becoming a total joke.

But . . . it seems that it doesn't matter how many times I ask to escalate it to the top (where "the buck should stop"), no-one's about to allow that to happen.

So here is my request - AGAIN. This time, not only in writing, but online.