Pulling Back the Curtain on Customer Service & Ethics in New Zealand
News, reviews and commentary on the good, the bad and the ugly . . . we shine a congratulatory light on enterprises (including government agencies) that hold themselves to a high standard . . . and we expose those that don't.
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Editor & Chief Reviewer
I’m Jordan Kelly – a marketing communications operative, international industry researcher, competitive intelligence analyst, former journalist and ministerial press officer and, in more recent decades, a business development strategist. I'm also a multiple-times published author in the sphere of high-value B2B (Business-to-Business) and B2G (Business to Government) account acquisition.
Most importantly of all, though, I’m a quality-conscious consumer of products and services. And, just like you, I’m also a patron of the many and varied government, or government-funded, services we all find ourselves using either because we want to or because we have to.
The Customer & The Constituent NZ is a platform intended to highlight the enormous scope for New Zealand enterprises of all types (including the various vessels of government) to enjoy the fruits of 'upping their game' in customer service and operating ethics.
Here, I provide regular commentary on my own personal experiences and observations, on those of my readers, and on what’s relevant in today’s news cycle. I also bring you the expertise and insights of my regularly expanding collective of specialist columnists and commentators.
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