Hey, Evolution Healthcare: Unreliability, No Communication & Smart-Ass Rudeness Has NO Place in the Health Care Sector

Early last week, I was done a lovely favour by someone at Bowen Private Hospital in Wellington. I wanted to express my gratitude in the form of some yummy morning tea delivery which, a couple of days later, I endeavored to go about arranging.

I had noted, while I was on site, exterior signage that seemed to indicate the existence of a cafe. The only phone number I could find for said cafe, however, was on a Facebook page. But upon dialing, it gave out a "no such number" tone.

So I called the hospital's reception. I gave them the detailed reason behind my desire to figure out what the situation was regarding the cafe.

Chain of Incongruent Communications

The receptionist advised me that the cafe was now integrated into the hospital's general kitchen operation. (Now, YES, that sounded a bit strange to me, but do remember, as you read on, that this is exactly what I was TOLD by said receptionist.)

I was duly put through to the kitchen and spoke to a friendly chap (whose name I was given) whom I believed to head up the hospital's kitchen operation. I began by checking that the understanding given to me by the receptionist was correct. He confirmed that indeed it was, and added further commentary.

I thus proceeded with my request, being: Could he please organise a delivery of some delicious morning tea for the relevant staff members? Not only was this possible, but he was gracious in his description of what he would deliver, since he appeared to know the relevant staff and their preferences.

He was to make the delivery either that morning, or - if he found they'd already had their morning tea - the following morning. He told me the very reasonable price, and I offered to do a bank transfer while he was on the phone. He said that, no, the hospital had to send me an invoice. I duly provided my email address to enable same.

One Week Later . . .

Now almost a week later with no invoice and no indication from the intended recipients of my intended gesture that the brief had been executed, I rang the hospital's reception. I gave the largely uninterested receptionist an explanation of the issue, and she put me back to the kitchen, telling me the name of the head of kitchen who was on duty that day, in place of the previous staff member I had actually made the arrangement with.

And that's where things got really. bloody. shameful, Bowen Hospital management, and I hope you're reading this even. if. you. couldn't. give. a. shit.

So this other "head of kitchen", whose name I'd been given, was the one who answered. And what a horrid, rude, intentionally cloth-eared, misogynistic young character he was - one of those whereby it's just as well he doesn't have an actual public-facing role.

Who Gave (Intentionally Cloth-Eared) Hospital Staff the Authority to Chastise A Member of the Public, Anyway?

I explained yet again the reason for the call, and (without allowing me to even get close to a conclusion) he launched into an unbridled, smart-ass chastisement of me for my misunderstanding (refusing to acknowledge that it was a case of my having been misinformed by his own colleagues) of the tie-up between the cafe and the hospital. And I DO mean, it was a chastisement. And clearly, a very misplaced one.

He launched into a jolly good misogynistic telling off of me: "We are a hospital kitchen. We are NOT set up to act like a cafe! etc etc". He refused to accept any part of my explanation that I'd not only been given the understanding I'd been given, but that I'd actually made an arrangement with his colleague, that said colleague had willingly and happily made.

I asked him (or I endeavored to) (a) why his counterpart would have told me he'd do what he'd undertaken to do, and (b) why someone wouldn't have had the decency to email or phone me (since I'd left both forms of contact) if some decision was thereafter made that they wouldn't do what they'd undertaken to do.

Misogyny Has No Place in Modern Society . . . But Least of All In A Hospital Setting

Then he coolly asked my name. I thought - for a mistaken moment in time - that he was actually going to be slightly respectful and look up some records somewhere regarding the conversation and the arrangement made with his counterpart.

More fool me.

He wanted my name, as I was about to discover, because he was about to up-level his smart-assed misogyny even further:

"Well, Ms Kelly (he began) ..... "

I don't remember the specific verbatim smart-assery that came after that, because frankly, I was incensed that a private (or any) hospital setting allowed their staff to speak to members of the public in such a manner, and certainly in relation to an issue of their own non-performance.

So, Hi there, Mr Misogynist Smart-Ass Head of Kitchen on Thursday, September 12, 2024, at Wellington's Bowen Hospital . . . Here's the commentary I promised regarding your rudeness.

You may note, therefore, that I'm a woman of my word.

You may also note that despite the fact that you fully deserve me to include your name (which I know) in this article, I'll refrain from doing so, to allow you to reflect upon your sheer and totally misplaced smart-assedness and whether or not you are really doing anything positive for the Bowen Hospital brand or the brand of its operating entity, Evolution Healthcare.

Update:

So, this is the update you have when you're not having an update.

I thought I would call Bowen Hospital back and let the hospital or duty manager know of the existence of this commentary and provide them with the opportunity for comment (which I could include here).

I asked the receptionist for the name of the hospital's Duty Manager. "Mary", she told me - offering to put me through.

"Mary" - for whom English sounded like a decidedly second language - answers, sounding as though I had roused her from a deep sleep. Mary tells me she is not the duty manager. Someone else is.

I tell Mary why I'm calling and ask for an email address to which to send the link to this story. She wouldn't give me one. She instead offered to take my phone number and have the real duty manager call me back, which she said would be "very shortly". As in, "definitely" this afternoon.

Well, the real duty manager has, of course, never called. And, I'm guessing, never will.

Bringing Back Very Bad Old Memories . . .

So, I decided to see if Evolution Healthcare, its ownership entity, had an email address online. It doesn't. But some of what I discovered are a dozen other "healthcare" operations it owns, do have an email address available. I emailed a link to each of them, asking them to pass on the link to the corporate Evolution Healthcare entity, since it doesn't have an email address available. We'll see what happens in that regard. That's six other recipients (including their "media team" that now have the opportunity to acknowledge or maybe, who knows, even bother to respond) to my feedback.

What really concerned me by way of a discovery in that process, though, is that this "Evolution Healthcare" owns BOTH of the private hospitals in Wellington. Which is HORRIFYING to me, because the other private hospital is the Wakefield private hospital in Newtown.

I have had four surgeries in my adult life. I really only needed two. (And, possibly even, only ever one, but it was of course profitable for certain other parties to convince me otherwise.) Surgeries two and three (which had to be conducted at a public hospital) were corrective measures, due to the horrendously botched nature of the first surgery at this Wakefield horror establishment. I had, in fact, ended up ambulanced from there to the intensive care unit in the public hospital after the mess I came out of Wakefield's operating theatre in.

The final surgery (also at the Wakefield private hospital House of Horror) was one I equally would rather have forgotten - for multiple reasons, including staff incompetence and hospital management dishonesty when I reported one of the at least two instances of it.

But I should have known better before I entered those damned doors for that last one. My best friend's father went in for heart surgery and departed in an undertaker's van.

Update:

OK. So this is really concerning.

There is NO phone number and NO email address for the corporate umbrella entity, Evolution Healthcare. I've been trawling their corporate website. There is NO way to contact anyone at the entity that owns all these downstream medical businesses.

Meaning: If you were a patient at any of these subsidiaries, there appears to be NO WAY TO DIRECTLY ESCALATE a concern or a complaint up past the actual downstream business i.e. the subject of your concern or complaint.

Even when you click on the photos and titles of the "Leadership Team" . . . NOTHING.

The entire corporate operation and its website is without any semblance of a phone number or even an email address.

Well . . . THAT would give you great confidence, wouldn't it?

Seriously, people need to do a lot more research before they, literally, put their lives and the lives of their loved ones, in the unaccountable (and, regrettably, in my own personal experience, arrogant and incompetent) hands of this entity and its downstream enterprises.

Lest you leave the way my best friend's father left.

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MASSEY VETS FALSIFY RECORDS: POLICE REPORT FILED

by Jordan Kelly • 27 February 2026

Readers following the coverage of my attempts to get to the bottom of what happened to my beloved little papillon, Harry, with whom I was extraordinarily closely bonded, will know that: (A) The rot in Massey University’s Companion Animal “Hospital” (CAH) runs deep. (B) Honesty and transparency is not their policy. Denial, dismissal, stonewalling, legal threats and intimidation are. (C) Animals aren’t safe there, with cruelty embedded in “care”, and your property (as your pet legally is) not considered your property at all, as far as Massey, its CAH staff and management are concerned. Your pet is theirs ; to do with as they please, according to their mindset and their modus operandi. And if that involves catastrophic levels of unauthorised, contraindicated, convenience sedation to facilitate their use of your pet in monetised student video collections (including on private cell phones, and to which you will be given no access), this too, according to Massey, is its own God-given right and “best practice” Standard Operating Procedure. (D) “Informed Consent” has a very different meaning in the Massey playbook to that which is generally deemed its accepted definition. (E) “Accountability” is a foreign concept and not one with which they have any intention of becoming acquainted. (F) Laws – including those governing animal welfare, property conversion and more – are not only optional, in Massey’s case, they simply don’t apply. In fact, they appear blissfully ignorant of them according to my (and Harry's) experience. You know all that. You’ve read about it here , here , here , here , here , here , here , here and in most of my other now 30+ articles covering the numerous different sub-atrocities within the overall atrocity that was the demise and disposal of my precious little Harry. Actually, "atrocious" doesn't come anywhere near to being an adequate adjective. Despite having been a professional writer since I was 16 and having upwards of 25 published books under my belt, I don't actually have an adjective that's adequate for the pure evil that was perpetrated upon Harry . . . and, by extension, me . There is not one word or one phrase that can sufficiently convey the depth and breadth of the sheer, unadulterated wickedness that festers without restraint within the walls of Massey University's Companion Animal "Hospital". What you, my readers (or those of you not on Massey's massive legal team payroll) didn’t yet know – because I didn’t yet know – is that record and evidence tampering (which, for any other New Zealand citizen would attract jail time of up to 10 years under the Crimes Act 1961 Section 258 (Altering document with intent to deceive) or Section 260 (Falsifying registers) , and/or a $10,000 fine under the Privacy Act Section 212(2)(b) - appears also to be included in the “we’re exempt” culture of Massey and its veterinary “hospital” staff. Note to Readers: The above laws aren't some hypothetical, bottom-drawer, dusty old legal tracts in archaic library textbooks. They're real, "living" laws that apply to every individual in our country. And today, they are being made to apply to Dr Stephanie Rigg and her "colleagues" who falsified Harry's records to create a cover-up of what they did to him . . . and to me. I will, duly, see Dr Rigg and her associates in Court. Dissecting the Cover-Up: Massey’s Metadata of Deception But back to what readers do know for a moment: You’ll know that I’ve been in the battle of battles for the past two months to extract Harry’s full records (or anything approaching them) from Massey’s Legal and Governance department. HOWEVER . . . there was one thing I hadn’t known how to decipher that they actually had finally drip-fed to me. It was File Name: Patient Change Log (Field-Level Audit) . I’ve been learning a lot about veterinary science, record-keeping, and law in general lately. Not because I wanted to. But because if you want to figure out how deep the rot really runs at Massey, you kind of have to. So I’ve learned a bit about how to decipher clinical metadata. Just e nough to realise that this Patient Change Log (Field-Level Audit) is exactly where the digital fingerprints of a cover-up are hiding. Despite the fact that this document has as much redacted as it shows (probably more), with ALL staff names and positions blacked out, for example -I still found four distinct “smoking gun” entries in these otherwise heavily-redacted metadata logs. BIG. FAT. SMOKING. GUNS. that amounted to one undeniable overall conclusion: This document isn’t a clinical record so much as it’s a literal crime scene . There were already so many dodgy inconsistencies in the few items I'd managed to pull out of Massey to that point (as I've documented in various of my preceding articles). But this document is where, undeniably, the bodies are buried. You just need to know which clod of dirt to look under. Hidden in Plain Sight . . . In A Little Thing Called the Metadata (That the Average Pet Owner Wouldn't Even Know Existed ) There are four hidden but key findings demonstrating that the entire timeline of Harry’s “experience” in that hellhole were was orchestrated, and the sudden "neurological event/decline" exit strategy planned for him were a total fabrication. And that fabrication had a start time. (For this start time we will initially revert our focus back to Massey's previously-supplied "Clinical Summary" (in all its dodginess) . . . We will then lead from the immediately below into the afore-mentioned "Patient Change Log (Field-Level Audit)". Bear with me. I promise not to let this get boring). Well, one of two start times. Either: (1) The 8.38am disconnection of his (with, by-then, the TWO 750% overdoses of the renally contraindicated convenience sedative with which the "crying dog"-sensitive ICU staff had plied him overnight) now life-essential IV fluids (8.5 hours into the prescribed 24-hour protocol that they charged me for). And/or: (2) When the day shift ICU "vet" arrived at 9am and decided a THIRD 750% overdose would be a strategic way do deal with a clearly already massively overdosed little 3.8kg, 15-year-old, dehydrated dog. Now WHY would any vet take such a decision? Well, for legal purposes, of course (remembering that the Venerable Dean Jon Huxley and the obviously not- so-new-broom Vice-Chancellor Pierre Venter, have all the money in the public purse to pay their top-tier external legal counsel . . . and by gum, there are enough of the buggers, if this site's analytics are anything to be guided by), I will precede the following by stating that these are my conclusions, made on the basis of the collation and evaluation of the information before me. That said, what I know of my readers is this: You are no intellectual slouches. Feel free to let me know if you can come up with any other conclusion from the information (complete with now numerous "receipts") that I have thus far presented, most especially here and here , and most tellingly of all, in today's expose. R emember, though, I held the ultimate evidence in my arms at 6pm on December 1 . . . and, some 45 minutes later, I let them take it (safely, for them) away from me, just like Harry's (the literal body of evidence) life had just been taken from him. Little Numerals that Tell A BIG Story The plan for Harry's manufactured exit is not so much written into the records, as it is revealed by the tampering with the logs. They lay bare the lead vet’s apparent plan that his life would come to an abrupt end by the pre-scheduled time of (well, they couldn't quite get consistency in the logs regarding the exact minute, but by the absolute latest time of) 17:00 hours i.e. 5pm . . . assumedly, the end of the day shift on December 1. Just in time to mark him "Deceased" and seal off the records of this catastrophically overdosed patient, before the next shift came on, saw his records, and someone started asking the immediately necessary, and certainly appropriate, questions. And those questions would (0R SHOULD ) have included , but would certainly not have been limited to: How long has this dog been in this state? Why hasn't any rescue and remediation protocol been undertaken? Why was he given yet ANOTHER administration of 50mg of Gabapentin at 09:00 hours after the preceding two during night shift? Why is he disconnected from his IV fluids? Who approved that and why? (And if they knew he'd starred in a multi-video student film festival that morning): Was he taken out of his cage and handled in this state? When did he last drink? Was he given any food before he entered this near-comatose state? Does the owner know of the overdoses and the state he's in? Have you filled in an incident report? Have any emergency specialists been called in for advice? and, no doubt, many more questions. OR . . . maybe not. It depends if the rot in that ICU is fully immersive, or if it's concentrated on Dr Stephanie Rigg's day shift and the ICU shift staff of the preceding (November 30) night. But none of those questions could be asked and none of that could happen. The day shift - led by "Dr" Rigg ("Steffi") - wasn't about to let it happen. Thus, the pre-timestamped, just before end-of-shift, Time of Death entered into the "Euthanasia Authorisation" form that they had all queued up for me long before I ever arrived at that Godforsaken facility that fated December 1 afternoon.

(UPDATED) PROOF: Massey Vet, Teaching & ICU Staff INTENDED Harry to Die & Were Actively Facilitating It . . . & the VCNZ Has A MASSIVE Conflict of Interest

by Jordan Kelly • 17 February 2026

Harry WAS A Marked Dog. I Had Hoped Massey Vet Staff Couldn't Have Been Any More Wicked Than They'd Already Been Caught Out Being. But YES , Actually, They COULD .

CATASTROPHIC 750% OVERDOSING & DEATH . . . Gross Malpractice, Deception & Management Malfeasance at Massey

by Jordan Kelly • 15 February 2026

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by Jordan Kelly • 12 February 2026

FOR LATEST INVESTIGATION FINDINGS: GO HERE . My Precious Little Boy Died Needlessly, In Intense Physical, Mental & Emotional Agony . . . After Massive Overdosing, Intense Cruelty & Intentionally False Diagnosis by Massey 'Vet' (So Called) to Enable His 'Disposal' After Lab Rat-Style Experimentation

Massey University's Upside-Down Prioritisation of Taxpayer Funds: Fiscal Malfeasance & the TRUE Cost of Institutional Arrogance

by Jordan Kelly • 11 February 2026

While my focus is on the 750% overdosing of my precious little dog, Harry, with an unauthorised, contraindicated convenience sedative, his conversion from patient to live specimen, and the subsequent destruction of evidence (HIM), Massey’s focus is on deploying a taxpayer-funded legal hit squad to 'profile' me.

ICU Vet, Massey Neurologist & Dean of School: Dangerously Deficient or Just Plain Dangerous?

by Jordan Kelly • 8 February 2026

An Expert Contributed Commentary (FOR LATEST INVESTIGATION FINDINGS, GO HERE .)

Wellington's Bowen Hospital Management & Evolution Healthcare, Be Ashamed. Be VERY Ashamed.