Trying to Contact TradeMe with A Problem? Good Luck With That.
Jordan Kelly • 10 February 2024

I recently tried (and tried, and tried, and tried) to figure out how exactly one makes contact with anyone at TradeMe over an item you've bought that doesn't arrive.


It seems you can't. You just go around in the same infuriating circle of FAQ-type information.


And so much for their "Buyer Protection Policy". Exactly how is that officially enacted?


I remember, what is probably now quite some time ago, you used to have to call them . . . at some horrific per minute rate that they charged (to solve a problem you were having with THEIR system).


Now there doesn't even seem to be that option.


So after an issue I experienced this week that led me to trying to figure out how to make contact, and how exactly one would enact their "Buyer Protection Policy" . . . and realising that, actually, you don't seem to be able to do either . . . I think I'll be avoiding the use of TradeMe wherever possible.



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