Mobil-branded Adamson's Service Station in Featherston takes the cake for customer experience . . .
for all the right reasons.
Not my regular fill-up point, I called in yesterday en route to Wellington.
I don't know about you, but I LOVE encountering shop staff (anywhere, in any type of retail environment) with whom you can share a joke or a lighthearted interchange. In this instance, there was a staff member delivering good old-fashioned forecourt service, pumping gas. He was quipping with a regular (and it's no wonder a friendly environment like this has, what it appears, are a LOT of regulars).
I walked into the shop to ask if I could get help with my own fill-up, and two more beaming faces greeted me before I even asked. The reply was an instantaneous: "Of course, all part of the service!" with a wink and a smile.
I don't do at all well with petrol fumes, so - most times - I hope for an accommodating staffer wherever I fill up - and, thankfully, I almost always get one at any petrol station. This servo, though, goes a lot further than just a "no problem" response:
All Purchases Come with A Free Serving of Personality
Filling up another female customer's car at the same time, the worker in the forecourt had a quip to share with me too:
"I'm going to have to don a skirt if you want me to be able to multi-task!" (with reference to the widely accepted myth that apparently all women can multi-task).
The joviality continued as I paid, and the staff can even graciously take a compliment
(which is where a lot of
other recipients of my compliments get the Big Fail): When I acknowledged their friendly and accommodating service, my compliment was met with a gracious and mature
"thank you" . . . rather than (as in many cases) a bashful or dismissive "no problem" (ruining the moment).
Yes, this servo may be the town's only fuel outlet, but, on the other hand, motorists passing through have all of the Wairarapa and all the outlets on the drive into Wellington at which to purchase their fuel
(the ultimate, undifferentiated commodity). How many non-locals either consciously or unconsciously gravitate to this particular servo for its friendly manner and good old-fashioned (including forecourt) service?
This motorist certainly will be again.
One more point to make: These three staffers were genuinely enjoying themselves serving smiles laced with a liberal helping of good humour to all their customers. (I wasn't the only one grinning as I left.) These two-blokes-and-a-gal were just fully and effortlessly enjoying themselves in the working environment they had created for themselves and their customers.
And an update: The Manager of this enterprise just had the additional good grace to email me to thank me for this review. That's another point of appreciation at my end. Thank you, Maria.
