New Zealand Couriers' GM Devon Buckingham, Regarding Your Masterton Operation, Is This the 'Customer Service Satisfaction' You Laud on Your Website?

(READERS: PLEASE BE SURE TO READ THROUGH TO THE VERY END OF THIS STORY, AS I'VE SAVED 'THE BEST' FOR LAST.)

So, Mr Buckingham, here are some of the key messages on New Zealand Couriers' public-facing website:

"As our business grows we look for those who can deliver on our promise as they deliver our customers’ packages."

'Owner drivers

"NZC contractors (our couriers) provide the everyday strength, co-ordination and stability with which we drive forward – they’re the backbone of our operation and the face of our brand."

'Is this right for me?

We are looking for people with the following:

A positive attitude
Reliability
Honesty and commitment
Customer-focus
Attention to detail
Good communication skills"

Mr Buckingham, let me ask you if - in your view - the above messaging on your website, is in alignment with my own, continuing, experiences of your company here in Masterton . . . including the loud and very public verbal abuse I received from your courier this morning, which entertained the entire street:

Here's the way in which the woman you have delivering to my part of town believes is totally acceptable to deliver a featherweight box of specialty teas: Left on the gatepost, at the road, where the next gust of wind can blow it down the street, or anyone could effortlessly whisk it away under their arm while passing:

It should be noted, that my fully-accessible front porch is approximately 10 paces from the letterbox, through an easy-opening gate, and has an easily-opened, large box for receiving courier deliveries . . . as every other courier that delivers here knows, and kindly uses (for both our sakes' convenience).

Since this event, I ask suppliers to avoid using New Zealand Couriers wherever possible (most times they can; some can't). And I also double-ask them to make extremely clear, the Delivery Instructions (which I write or dictate to them) instructing that the delivery be put in the box on the porch.

When A Courier Company Treats Customers with Complete Contempt At Both Ends . . . Sender and Receiver

Sometimes, the nature of the delivery is both time-sensitive and heat-sensitive. Such was an urgent delivery despatched by a vet in Tauranga last week, for my sick little dog.

The veterinary practice staff were endeavoring to see to it that I received these urgent medications for my dog before the weekend, given the urgency of his condition. So, they plastered four giant "URGENT SAME DAY DELIVERY" stickers all over it, and got it away inside the hour, contacting me to tell me it would arrive the next day i.e. Friday.

It didn't. Well, actually, it did. But I didn't find it until Sunday night, when - going down my driveway - I notIced the letterbox (obscured from this side, by a large lavender bush) jutting open and something jutting out.

You guessed it. It was the "URGENT SAME DAY" package . . . jammed into a letterbox that was clearly too small for it, with the package split open and its contents, including capsules, spilling out. Worse still, these highly heat-sensitive veterinary medications had been baking in a hot, unshaded metal letterbox all weekend.

To be noted, I hadn't moved from the house at any time on Friday or at all during the weekend (up until the Sunday night when I found the package). Two vehicles in the driveway would have clearly indicated to the courier that someone was at home to take receipt of this clearly urgent (as marked by four 'URGENT SAME DAY DELIVERY" stickers) package from a veterinary hospital.

So, on Monday morning, I rang New Zealand Couriers' complaints line. Attempting to explain the background to the complaint, i.e. that it followed earlier unacceptable delivery "standards", the customer "service" operator continually shut me down. She spoke over top of me constantly, and her occasional snigger indicated that she was thoroughly enjoying my frustration.

'We'll Look Into It.' Yeah, Right.

I received the standard email template after that phone call. Paraphrased. "We'll look into it."

Well, it looks like she never bothered. Certainly, she never bothered to even acknowledge my subsequent email, seeking her assistance to ensure the safer, and hopefully undamaged and unspoiled, delivery I was expecting from a medicinal herbalist later in the week:

Hello Mina

I have a parcel being despatched (probably tomorrow) from a medicinal herbalist (as copied in on this email) up in the Far North.

Would you please ensure that the courier doesn't just leave this in my hot metal letterbox at the gate, but leaves it properly in the wooden box on the front porch (where all other couriers leave my packages, or come to the door).

If she just leaves it in the metal letterbox, given the direct sun on it and thus the heat in it, these herbal medicinals will be rendered non-viable.

Thank you in advance for your attention to this important matter.

Regards

Jordan Kelly

This Experience Should Be Enough to Get Any Courier Company's Senior Management 'Re-Assigned' (to Another Industry)

Now let me report to you exactly how effective this plea was (NOT), by way of the following commentary on what took place this morning:

I was eating my breakfast on the patio outside my conservatory, when the NZ Couriers woman stopped, and yet again just leaned over the letterbox, and thrust the below package in there. (Yes, despite the above - ignored - email to the "customer complaints" sheila, whose position, in my view, should be re-advertised.)

I called out to her that that was heat-sensitive material and the delivery instructions to "put it in the box on the porch" need to be followed.

She shrugged and yelled back smart-assedly that she "didn't know what was in" (the package).

I protested: She didn't need to, she just needed to follow the delivery instructions.

She called back antagonistically and smugly over her shoulder, while continuing to walk back to her van, "ARE there any delivery instructions on the package? Where are they?" (indicating that she was denying that there were any delivery instructions on the package)

I could readily see that there were indeed clearly written, clearly-sized, and *asterisked* delivery instructions on the package, and I endeavored to hold the package up above the driveway gate to show her . . . which triggered her into a loud and very public volley of insults (remembering, she was out on the street) and a string of what sounded like names and expletives in a language I didn't understand.

I called back from my driveway (since her both yelling at, and over top of me, out on the street, was her clear and contemptuous conveyance of her nil intention of listening to me, and her nil intention of acknowledging that there WERE clear delivery instructions on the package, which I was holding up and trying to show her) that she needed to follow the delivery instructions . . . all as she continued to drown me out with obscenities and insults.

I finally broke: "Can't you read?!" And she yelled, "Right, you're getting carded!!" (Whatever that may mean, and who cares.)

So Mr Devon Buckingham, General Manager of New Zealand Couriers (whose only contact point, even after much research, appears to be an email address for a PR agency), at this stage I am left to wonder if this is a much broader corporate culture issue within your organisation.

Please explain.

PS: And may I make the point that your PR agency really has their work cut out for them, when you hire contractors like this one to be the "face of your brand".

PPS: I'll also point out that I did endeavour to communicate with you before publishing this article, but the phone number I managed to find for said PR agency (given that you, yourself, are completely obscured from customer access) just kept going to a non-descript generic voicemail, stating something to the effect of: "The person you are calling is on the phone."

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MASSEY VETS FALSIFY RECORDS: POLICE REPORT FILED

by Jordan Kelly • 27 February 2026

Readers following the coverage of my attempts to get to the bottom of what happened to my beloved little papillon, Harry, with whom I was extraordinarily closely bonded, will know that: (A) The rot in Massey University’s Companion Animal “Hospital” (CAH) runs deep. (B) Honesty and transparency is not their policy. Denial, dismissal, stonewalling, legal threats and intimidation are. (C) Animals aren’t safe there, with cruelty embedded in “care”, and your property (as your pet legally is) not considered your property at all, as far as Massey, its CAH staff and management are concerned. Your pet is theirs ; to do with as they please, according to their mindset and their modus operandi. And if that involves catastrophic levels of unauthorised, contraindicated, convenience sedation to facilitate their use of your pet in monetised student video collections (including on private cell phones, and to which you will be given no access), this too, according to Massey, is its own God-given right and “best practice” Standard Operating Procedure. (D) “Informed Consent” has a very different meaning in the Massey playbook to that which is generally deemed its accepted definition. (E) “Accountability” is a foreign concept and not one with which they have any intention of becoming acquainted. (F) Laws – including those governing animal welfare, property conversion and more – are not only optional, in Massey’s case, they simply don’t apply. In fact, they appear blissfully ignorant of them according to my (and Harry's) experience. You know all that. You’ve read about it here , here , here , here , here , here , here , here and in most of my other now 30+ articles covering the numerous different sub-atrocities within the overall atrocity that was the demise and disposal of my precious little Harry. Actually, "atrocious" doesn't come anywhere near to being an adequate adjective. Despite having been a professional writer since I was 16 and having upwards of 25 published books under my belt, I don't actually have an adjective that's adequate for the pure evil that was perpetrated upon Harry . . . and, by extension, me . There is not one word or one phrase that can sufficiently convey the depth and breadth of the sheer, unadulterated wickedness that festers without restraint within the walls of Massey University's Companion Animal "Hospital". What you, my readers (or those of you not on Massey's massive legal team payroll) didn’t yet know – because I didn’t yet know – is that record and evidence tampering (which, for any other New Zealand citizen would attract jail time of up to 10 years under the Crimes Act 1961 Section 258 (Altering document with intent to deceive) or Section 260 (Falsifying registers) , and/or a $10,000 fine under the Privacy Act Section 212(2)(b) - appears also to be included in the “we’re exempt” culture of Massey and its veterinary “hospital” staff. Note to Readers: The above laws aren't some hypothetical, bottom-drawer, dusty old legal tracts in archaic library textbooks. They're real, "living" laws that apply to every individual in our country. And today, they are being made to apply to Dr Stephanie Rigg and her "colleagues" who falsified Harry's records to create a cover-up of what they did to him . . . and to me. I will, duly, see Dr Rigg and her associates in Court. Dissecting the Cover-Up: Massey’s Metadata of Deception But back to what readers do know for a moment: You’ll know that I’ve been in the battle of battles for the past two months to extract Harry’s full records (or anything approaching them) from Massey’s Legal and Governance department. HOWEVER . . . there was one thing I hadn’t known how to decipher that they actually had finally drip-fed to me. It was File Name: Patient Change Log (Field-Level Audit) . I’ve been learning a lot about veterinary science, record-keeping, and law in general lately. Not because I wanted to. But because if you want to figure out how deep the rot really runs at Massey, you kind of have to. So I’ve learned a bit about how to decipher clinical metadata. Just e nough to realise that this Patient Change Log (Field-Level Audit) is exactly where the digital fingerprints of a cover-up are hiding. Despite the fact that this document has as much redacted as it shows (probably more), with ALL staff names and positions blacked out, for example -I still found four distinct “smoking gun” entries in these otherwise heavily-redacted metadata logs. BIG. FAT. SMOKING. GUNS. that amounted to one undeniable overall conclusion: This document isn’t a clinical record so much as it’s a literal crime scene . There were already so many dodgy inconsistencies in the few items I'd managed to pull out of Massey to that point (as I've documented in various of my preceding articles). But this document is where, undeniably, the bodies are buried. You just need to know which clod of dirt to look under. Hidden in Plain Sight . . . In A Little Thing Called the Metadata (That the Average Pet Owner Wouldn't Even Know Existed ) There are four hidden but key findings demonstrating that the entire timeline of Harry’s “experience” in that hellhole were was orchestrated, and the sudden "neurological event/decline" exit strategy planned for him were a total fabrication. And that fabrication had a start time. (For this start time we will initially revert our focus back to Massey's previously-supplied "Clinical Summary" (in all its dodginess) . . . We will then lead from the immediately below into the afore-mentioned "Patient Change Log (Field-Level Audit)". Bear with me. I promise not to let this get boring). Well, one of two start times. Either: (1) The 8.38am disconnection of his (with, by-then, the TWO 750% overdoses of the renally contraindicated convenience sedative with which the "crying dog"-sensitive ICU staff had plied him overnight) now life-essential IV fluids (8.5 hours into the prescribed 24-hour protocol that they charged me for). And/or: (2) When the day shift ICU "vet" arrived at 9am and decided a THIRD 750% overdose would be a strategic way do deal with a clearly already massively overdosed little 3.8kg, 15-year-old, dehydrated dog. Now WHY would any vet take such a decision? Well, for legal purposes, of course (remembering that the Venerable Dean Jon Huxley and the obviously not- so-new-broom Vice-Chancellor Pierre Venter, have all the money in the public purse to pay their top-tier external legal counsel . . . and by gum, there are enough of the buggers, if this site's analytics are anything to be guided by), I will precede the following by stating that these are my conclusions, made on the basis of the collation and evaluation of the information before me. That said, what I know of my readers is this: You are no intellectual slouches. Feel free to let me know if you can come up with any other conclusion from the information (complete with now numerous "receipts") that I have thus far presented, most especially here and here , and most tellingly of all, in today's expose. R emember, though, I held the ultimate evidence in my arms at 6pm on December 1 . . . and, some 45 minutes later, I let them take it (safely, for them) away from me, just like Harry's (the literal body of evidence) life had just been taken from him. Little Numerals that Tell A BIG Story The plan for Harry's manufactured exit is not so much written into the records, as it is revealed by the tampering with the logs. They lay bare the lead vet’s apparent plan that his life would come to an abrupt end by the pre-scheduled time of (well, they couldn't quite get consistency in the logs regarding the exact minute, but by the absolute latest time of) 17:00 hours i.e. 5pm . . . assumedly, the end of the day shift on December 1. Just in time to mark him "Deceased" and seal off the records of this catastrophically overdosed patient, before the next shift came on, saw his records, and someone started asking the immediately necessary, and certainly appropriate, questions. And those questions would (0R SHOULD ) have included , but would certainly not have been limited to: How long has this dog been in this state? Why hasn't any rescue and remediation protocol been undertaken? Why was he given yet ANOTHER administration of 50mg of Gabapentin at 09:00 hours after the preceding two during night shift? Why is he disconnected from his IV fluids? Who approved that and why? (And if they knew he'd starred in a multi-video student film festival that morning): Was he taken out of his cage and handled in this state? When did he last drink? Was he given any food before he entered this near-comatose state? Does the owner know of the overdoses and the state he's in? Have you filled in an incident report? Have any emergency specialists been called in for advice? and, no doubt, many more questions. OR . . . maybe not. It depends if the rot in that ICU is fully immersive, or if it's concentrated on Dr Stephanie Rigg's day shift and the ICU shift staff of the preceding (November 30) night. But none of those questions could be asked and none of that could happen. The day shift - led by "Dr" Rigg ("Steffi") - wasn't about to let it happen. Thus, the pre-timestamped, just before end-of-shift, Time of Death entered into the "Euthanasia Authorisation" form that they had all queued up for me long before I ever arrived at that Godforsaken facility that fated December 1 afternoon.

(UPDATED) PROOF: Massey Vet, Teaching & ICU Staff INTENDED Harry to Die & Were Actively Facilitating It . . . & the VCNZ Has A MASSIVE Conflict of Interest

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by Jordan Kelly • 11 February 2026

While my focus is on the 750% overdosing of my precious little dog, Harry, with an unauthorised, contraindicated convenience sedative, his conversion from patient to live specimen, and the subsequent destruction of evidence (HIM), Massey’s focus is on deploying a taxpayer-funded legal hit squad to 'profile' me.

ICU Vet, Massey Neurologist & Dean of School: Dangerously Deficient or Just Plain Dangerous?

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An Expert Contributed Commentary (FOR LATEST INVESTIGATION FINDINGS, GO HERE .)

Tell Me, Mr Devon Buckingham, General Manager of New Zealand Couriers . . . Does This Make You Proud? If So, Freightways' Board of Directors Might Want to Think About Asking You to Find A New Position . . . In Another Industry.