Great Pies, Scrummy Sammies & Sweet Service

In a humble little bakery-cafe in Kilbirnie, a young Asian couple are baking some of (in my humble opinion) the best pies in Wellington.

Passing the storefront the other day, I couldn't help but notice the extensive selection of different deep-crust, very home-made looking pies in the shop's warmer cabinet. Nor could I miss the fresh-looking (even at late afternoon), bulging club sandwiches in its cold display.

I was tempted. I entered. I received the sweetest, friendliest service from the young Asian shop owner . . . whose husband, she told me, made the pies right there through the swinging doors. In fact, I could hear him doing just that, as I sat at one of the two tiny humble tables inside the cafe.

Friendly is Savvy

I observed this savvy shop owner (albeit, her friendly disposition and humble, "serving" manner seemed totally baked-in) as she gave the same big smile and friendly service to each customer . . . looking up to recognise them as soon as they walked in.

Yes, this is another review where I seem to make a big deal about small things.

But again, I make this point:

It's the sum of all those small things that create a customer's experience in your establishment - and their memory of it.