Top Experience, Top Advice, Top Bloke

Huge 'shout out' to EnergySmart , for the service level, great customer rapport, and good advisory standards of their roving Wairarapa representative, Andrew Lawson.

Andrew arrived at my house on the dot of the 2pm scheduled appointment time, and brought his huge sense of humour and helpfulness with him.

If I had wanted (and I did) good quality advice about heating options for my new home, I certainly received that . . . but a whole lot more in the way of Good Samaritan real-time add-ons.

What a guy.

Totally Unexpected Good Samaritan 'Add-Ons'

Firstly, Andrew noted that a previous, very tardy tradie hadn't bothered to replace the manhole cover in my (very high) ceiling. While his own visit didn't  involve anything to do with my ceiling, he trotted out to his car and came back toting an extensible ladder to rectify said past tradesperson's sloppiness.

Secondly, (damsel in distress again, with reference to a previous article on The Customer relating to a badly located birds' nest):   A little bird had flown into my window that morning and sadly killed itself in the process. I wanted to give the poor little fellow a dignified burial; I'm not the sort that would just scoop it up and chuck it in the wheelie bin. But I'm really not good with feathered things, scaly things, or dead things.

So - as you'll see from the photo above - this gem of a bloke shot into my garage, located a suitable digging utensil, identified the best spot in the garden, and dug the little guy a grave and laid him to rest in it.

Character & Well-Placed Wit Are Welcome In My Home

Aside from that particularly sad moment, I have to say that the humour and personality this company representative otherwise brought with him was such an unexpected breeze of light and laughter through my environment - and I am one to really appreciate a visitor of any description with character and a sense of well-placed wit.

I saw him off with gratitude for the good advice regarding the heating solutions being investigated, for the add-on "services", and for the very-welcome laughs and the jolly vibe.